VMware Support and Subscription Basic - technical support - 1 year VCS5-VSA-G-SSS-C

Header
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription
Licensing
License Pricing: Standard
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 4 contacts
Support Details Full Contract Period: 1 year
Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support
Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting
Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting
Limitation: Severity level 3
Response Time: 12 business hours
Limitation: Severity level 4
Service Type: E-mail consulting
Service Type: Web knowledge base access
Service Type: Web support
Service Type: New releases update
Service Type: Remote monitoring
Software
License Qty: 1 instance
Software Title: VMware vSphere Storage Appliance
Version: 5